Outcomes
(results shown on this page are based on 2009 data)
Clients (Persons Served):
- The average client satisfaction score is 94% (out of 961 clients).
- 97% of clients surveyed indicate that they would refer Back in Motion to a friend (out of 1020 clients).
- Upon program completion, 53% of clients returned to employment (out of 642 clients). Of those:
- 60% returned to full-time and pre-accident jobs
- 16% returned to modified work duties/hours
- 2% found new jobs
- 22% were on a gradual return-to-work program
- Upon program completion, 47% of clients did not return to employment (out of 642 clients). Of those:
- 49% weren’t able to return to work due to compensable injuries
- 31% had no jobs to return to
- 10% weren’t able to return to work due to non-compensable health reasons
- 10% chose not to work
Customers (Referrers):
- The average customer satisfaction score is 93% (out of 54 customers).
- 98% of customers surveyed indicate that they would refer Back in Motion to a friend or colleague (out of 54 customers).
- In terms of timeliness, clients are contacted within 24 hours 99% of the time (out of 1988 referrals) and reports are submitted on time 94% of the time (out of 1893 reports).
